Get more customer reviews
Online hotel reputation management tools like Freshreview are perfect for Hotels. Our customers have seen a 60% increase in reviews on TripAdvisor, Booking.com, ExpediaStart your free trial
Reviews are unique content which acts as an important factor to improve Local SEO and map pack ranking.
Positive and Recent reviews help increase conversations and improve visibility in local search results.
Be found online quickly and easily on Google and aggregator sites like TripAdvisor, Booking.com, Expedia which are powerful customer generation grounds.
Increased social proof and higher online ranking give you a competitive edge and leads to improve sales automatically.
Consumers are increasingly relying on reviews. Review usage is high on the mobile device and this usage is increasing across all age groups. Consumers are looking at different aspects like star rating, recency, review quality and length. In such a situation a hotel business can stay on top of their game only with the help of hotel reputation management software.
Consumers spend an average of 5-12 minutes to research and read up reviews about a particular hotel. Reading a couple of reviews which are 8 months old is irrelevant. But recent and consistent reviews would empower the consumer and they would not look elsewhere for confirmation. A great review management software would in fact pay for itself by helping the business owner get reviews continuously
Customers who are unhappy are extremely vocal about their experience and will tell everyone online. Every negative review is likely to impact and cost a business nearly 30 new customers. Usually, hotel review management tools are equipped with an internal messaging system to help address negative reviews.
It takes time and a well-defined process with additional resources to effectively manage and grow hotel business reviews. This means - taking away time from core business operation. This is something which the hotel owner cannot really afford to do. But, a hotel reputation management software like Freshreview makes it simple, easy and effective for the owner to build the reputation which a hotel truly deserves.
Online hotel reputation management tools like Freshreview, help hotels to effectively leverage their customers from different segments or demographics to collect reviews. Hotel owners can grow their reviews to outsmart the competition, drive more sales and win local markets, with the help of a reputation management software. Review requests to customers are sent through SMS, Email and WhatsApp. This direct communication attracts the attention of the customers and encourages them to leave their reviews, immediately. Review generation is the most important aspect of a hotel review management software like Freshreview.
Request for reviews across multiple review sites. Simply set your review site priority to distribute reviews across major platforms, something that most reputation management software handles ably.
Customize each review request for your customer. A reputation management software which allows for a fully branded drip review campaign customized with the business logo, name and message content.
The Freshreview mobile app is a fully-featured hotel reputation management software, which allows you to set up your hotel and request reviews quickly and easily.
A central dashboard and analytics to understand your growth and empower you to build strategies around your hotel business for next-level growth.
Freshreview enables you to send out fully branded customised messages along with your hotel’s logo in a drip campaign designed by you. Freshreview provides a feedback form to every unhappy customer; this feedback is directly sent to the hotel owner/ manager who can resolve the same and convert this to a positive experience.